FAQ

What types of organizations do you work with?

We primarily support small and mid-sized businesses, nonprofits, faith-based organizations, schools, healthcare groups, and solo entrepreneurs. We tailor our services to environments with limited staff or resources that still need strong cybersecurity.

Do you work with clients outside Ohio or the U.S.?

Yes. We have experience across the U.S. and internationally. Our services —incident response, consulting, assessments, training, and AI security reviews—can be delivered remotely.

How do you price your services?

We offer project-based pricing, ongoing monthly packages, and custom solutions based on your needs. All pricing is transparent, with no hidden fees. We can provide a quote after a brief assessment call.

What happens during an incident response engagement?

We quickly assess the situation, contain the threat, preserve evidence, and guide you through recovery. You receive clear communication, documentation, and actionable next steps. Our goal is to minimize damage and restore operations as fast as possible.

Do you offer emergency or after-hours incident support?

Yes. We provide urgent response options for active threats, including ransomware, account compromise, business email compromise, insider activity, and unauthorized access.

Can you help us develop cybersecurity policies, plans, and playbooks?

Absolutely. We build tailored IR plans, AI governance policies, acceptable use policies, and security playbooks aligned with CIS, NIST CSF, MITRE ATT&CK, and industry best practices.

What is an AI Security Audit?

An AI Security Audit evaluates how your organization is using tools like ChatGPT, Copilot, Gemini, and automation systems. We identify risks such as data exposure, unsafe usage, shadow AI, and unauthorized integrations. You receive a clear hardening plan and recommended safe-use policies.

Can you help us use AI safely in our organization?

Yes. We create safe-use guidelines, train staff, configure secure AI workflows, and help you avoid data leakage, prompt injection, and unauthorized AI tool use.

Do you offer phishing training and simulations?

Yes. We provide live or virtual awareness sessions and can run realistic phishing simulations to measure risk, report on user behavior, and deliver targeted follow-up training.

We don’t have a big IT team — can we still work with you?

Yes. We specialize in supporting organizations with small or overstretched IT teams. Our services are designed to be practical, affordable, and non-disruptive.

Is CloakSync AI a good fit for organizations with no existing cybersecurity program?

Absolutely. We often start from scratch—building foundational security, policies, user protections, and incident response readiness for teams who don’t know where to begin.

How do you keep client information confidential?

Confidentiality is built into every engagement. We follow strict data-handling standards, secure evidence collection procedures, and confidentiality agreements. Your information never leaves your control without permission.

Do you provide ongoing support after the initial project?

Yes. We offer recurring monthly support, fractional vCISO services, and ongoing advisory to help maintain and evolve your security program over time.

Are your services customizable?

Every engagement is customized. No two organizations have the same risks, tools, or goals—our solutions are tailored to your environment, resources, and budget.

How do we get started?

Simple. Schedule a free consultation to discuss your environment and concerns. We’ll recommend a plan based on your goals, budget, and current security posture.